# South America

**Full Time Long Term Contract**  
**Pay Rate is ~$20-28/hr**  
**Fully Remote / Work from Home**  
**Mon-Fri 11am-8pm or 12pm-9pm Pacific Time**

## Required:

- Excellent Written and Spoken Communication skills in English
- Strong Customer Service skills / experience
- Experience as a Support Engineer, QA Engineer, or Software Engineer
- Experience supporting Software in a Linux/Ubuntu environment
- Experience scripting with Python (additional experience with Shell or other languages is a plus)
- IT / Networking Support (Wifi, TCP/IP, etc.)
- Able to work with key stakeholders to get things done
- Should be comfortable in a fast-paced, constantly evolving environment
- Highly organized and effective at managing multiple projects
- Bachelor’s degree in computer science, electrical engineering, related degree, certificate from coding bootcamp desired
- Mesh, OCPP, and Zigbee are nice to have but not required

## Summary:

Primary purpose is to ensure company’s site hosts and drivers have the most satisfying experience doing their part to help our environment. This is a key role to ensure our service is reliable and drivers can charge their EVs and go home worry-free.

As a member of the support team, you will be a trusted advisor and problem solver for our clients; cultivating relationships, enabling clients to optimize their experience and their systems, and driving revenue through program expansions. You will answer support e-mails and calls, capture detailed diagnostics, analyze patterns among support issues, talk to drivers and site hosts to solve problems in real-time. Being able to help people solve problems can bring immense satisfaction to the right people with the right mindset.

## Responsibilities:

- Solve complex customer issues independently and be a go-to resource for other team members
- Perform hands-on problem solving with drivers and site hosts to re-enforce the company brand of robust and scalable EV charging
- Establish processes within the support team to improve efficiencies and output
- Work with all stakeholders to make process improvement that brings efficiency into collaboration with multiple teams
- Analyze field issues to provide insights on product quality and process improvement
- Provide support by answering driver phone calls, emails, and customer inquiries
- Bug fixes, code improvements, software updates, etc.

## Company:

Our mission is to provide organizations with intelligent onsite solutions that support carbon-free electrification and transportation.​ We accomplish this through economic and energy co-optimization of solar, storage, and electric vehicles. Our products were developed at Caltech, deployed with research partners like NASA JPL and NREL and are now scaling to customers like Netflix, Adobe, Children’s Hospital LA, and municipalities everywhere.

To apply for this job **email your details to** [mhaver@foundrec.com](mailto:mhaver@foundrec.com?subject=Application%20via%20Software%20Support%20Engineer%20listing%20on%20https%3A%2F%2Ffoundrec.com)